Terms & Policies

By using this site you agree to these terms of use.


Customer warrants that he/she is over the age of 18 years and legally entitled to purchase any such Product, and that he/she is not under the influence of alcohol at the time the order is submitted.

Telephone Order

We do accept order via Telephone.

Shipping Methods

Courier Delivery

We ship exclusively via Fastway Couriers Some items may take longer to reach you if you live in a rural area. We will email you tracking information for your order when it is despatched from us.

Shipping Prices

$1 – $60 fees $8
$61 – $100 fees $10
$101 – $150 fees $12.50
$151 and more fees $15

New Zealand Orders

Deliveries will take two to three working days.


All orders shipped are insured at no additional charge.

Payment Methods

Credit Cards

The Malt House accepts Visa, MasterCard and American Express cards. We do not charge your credit card for an item until it is shipped. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

Other Payment Methods

We do accept payment via other method. Send a mail for more information.

Terms and Conditions


Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, update information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.


If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you are best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.


All prices on this site Include GST.

Changes and Errors

We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

Our Guarantee and Return Policies

Our Guarantee

We are committed to keeping our product and services range new, inspiring and innovative. If for any reason you are not satisfied with our products or services then please contact us, outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

General Policy

We pride ourselves on our personal levels of service. If you are not delighted with your purchase then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. Please contact us prior to sending any back so we can issue a returns number.

All returns must be sent back via trackable courier only.


Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full or replace your broken items. Refunds will be in the form of a gift voucher to the value of the broken product.