By using this site you agree to these terms of use.

Alcohol

Customer warrants that he/she is over the age of 18 years and legally entitled to purchase any such Product, and that he/she is not under the influence of alcohol at the time the order is submitted.

Telephone Order

We do accept order via Telephone.

Shipping Methods

Courier Delivery

We ship exclusively via Fastway Couriers Some items may take longer to reach you if you live in a rural area. We will email you tracking information for your order when it is despatched from us.

Shipping Prices

$1 – $60 fees $8
$61 – $100 fees $10
$101 – $150 fees $12.50
$151 and more fees $15

New Zealand Orders

Deliveries will take two to three working days.

Insurance

All orders shipped are insured at no additional charge.

Payment Methods

Credit Cards

The Malt House accepts Visa, MasterCard and American Express cards. We do not charge your credit card for an item until it is shipped. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

Other Payment Methods

We do accept payment via other method. Send a mail for more information.

Terms and Conditions

Pricing

Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, update information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

Availability

If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you are best estimate of when the product will be available. Anticipated delivery dates are dependent upon our suppliers and other factors beyond our control, and are subject to change.

GST

All prices on this site Include GST.

Changes and Errors

We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.

Our Guarantee and Return Policies

Our Guarantee

We are committed to keeping our product and services range new, inspiring and innovative. If for any reason you are not satisfied with our products or services then please contact us, outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

Returns & Refunds Policy

We want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we'll be happy to help.

Change of Mind Returns

If you change your mind about your purchase, you may return eligible items to us within 14 days of receiving your order.

To be eligible for a change-of-mind return, items must be unused, in their original condition and, where applicable, in their original packaging.

Please contact us before returning an item so that we can provide you with a returns number and return instructions. Returns sent without contacting us first may take longer to process.

Customers are responsible for the cost of returning change-of-mind items to us. We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged while being returned to us.

Once your return has been received and inspected, we will let you know whether the return has been accepted. Approved refunds will be made to the original payment method. Original delivery charges are not refundable for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, does not match its description, or you have received the wrong item, please contact us as soon as reasonably possible with your order details and a description of the problem.

Where the Consumer Guarantees Act 1993 applies, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Where an item is being returned because it does not meet the guarantees provided under the Consumer Guarantees Act, we will meet our obligations regarding the reasonable costs of returning the item.

Consumer Guarantees Act

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Your rights under New Zealand consumer law apply in addition to our change-of-mind returns policy.

How to Make a Return

To request a return, please contact us at sales@dunedinmalthouse.co.nz with:

• your name;
• your order number;
• the item(s) you wish to return; and
• the reason for the return.

We will then provide you with return instructions.

Please do not send returns to us without first contacting us.

Breakages

Unfortunately breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full or replace your broken items. Refunds will be in the form of a gift voucher to the value of the broken product.