Shipping policy

SHIPPING POLICY

Effective Date: 04/05/2026

1. Order Processing

Orders processed within 1–3 business days
No dispatch on weekends or public holidays

2. Shipping Rates

Shipping is:

Calculated at checkout, OR
Flat rate: [Insert], OR
Free over: [Insert threshold]

3. Delivery Timeframes

Estimated delivery times:

South Island: 1–3 business days
North Island: 2–5 business days
Rural: +1–3 days

These are estimates only.

4. Risk & Delivery

Risk passes to you upon delivery.

If goods are lost or damaged before delivery, we will resolve the issue, including replacement or refund where appropriate.

5. Authority to Leave

If ATL is selected, parcels may be left unattended. We are not responsible for loss after delivery.

6. Incorrect Address

You are responsible for providing the correct address. Additional shipping fees may apply for redelivery.

7. Bulk & Heavy Items

Orders such as malt sacks may:

Incur higher freight charges
Be shipped in multiple consignments

8. International Shipping (if applicable)

Customs charges are the customer’s responsibility
Delays may occur outside our control

9. Legal Compliance

We comply with:

Consumer Guarantees Act 1993 (delivery within reasonable time)
Fair Trading Act 1986 (accurate shipping representations)

10. Contact

Email: sales@dunedinmalthouse.co.nz